On 14th of December 2012, we walked in and checked into Crowne Plaza, Changi Airport hotel, Singapore for one night stay. Due to late hour check in (around 9:30-10 p.m.),the receptionist agreed to allow us to have late check out till 2 p.m. Before we check into our room, he asked me for my credit card and passport. the hotel staff only inform that we are staying and paying for the club room but he did not inform us that he is selling us the Executive club lounge facilities and charge us additional Singapore dollars 100+ on top of our club room.
We were told that we have two choices of places for breakfast next morning, one is at the main hall and the other one is at 3rd floor the executive lounge. Happily we thought that the club room stay came together with the Luxury lounge not knowing we have to pay for it.
Next afternoon, I requested two more hours extension due to some personal reason (i.e 4p.m.) After my husband came back from the city and meet me at the lounge, we went up again to Executive lounge for a short rest. And on checking out, the hotel staff Ahmad requested me to show him my credit card, and I asked him why last night they charge my card and today, I still need to show my card. He explained that last night they just did a record on my credit card and they only charge us officially when we are checking out.
Two days after I come back to Malaysia, I called up my bank Citibank to verify the total spending on Singapore trip with all the different hotels stay, then I come across Crowne Plaza, Changi Airport, Singapore and found out they have charged us twice with one night stay.
I am reporting and sharing this because I believe there are many victims outside who are travelers or merely transiting at the airport might have been cheated and fraud charged, hoping and praying that the right authority will take action on behalf of us.
Without noticing my credit card has been fraud, on 16th of December evening, my husband and I went back to the hotel to visit a hotel staff at Executive Lounge who we have built a friendship during our stay, we were being treated rudely by the duty manager Mr. Daniel of the particular hotel. He rudely accused us for trespassing and threaten us for calling hotel securities and airport polices. We felt very disturbed and confronted the issue with Daniel, he arrogantly reply to us by given many excuses. They also put us aside, and ask us to sit down for quite sometime, I now requested the Crowne Plaza, Changi Airport hotel to give an account on this issue for bad attitude and behavior for up setting customers.
This is true,
Prophetess Cassandra LAI
2012年12月14日，我們走了進來，簽入，新加坡樟宜機場皇冠假日酒店，酒店住宿一晚。由於晚檢查在（約9:30-10晚上），接待人員同意讓我們已經延遲退房時間至下午2點之前，我們檢查到我們的房間，他問我，我的信用卡和護照。酒店的工作人員告知，我們下榻，並支付俱樂部的房間，但他並沒有告知我們，他是賣我們的行政俱樂部酒廊設施，並收取額外新幣100 +上我們俱樂部的房間。
我們被告知，我們有兩個選擇早餐第二天早上的地方，一個是在主會場，另一種是在3樓的行政酒廊。令人高興的是，我們認為，該俱樂部間客房的豪華休息室，不知道我們必須為它付出走到了一起。
第二天下午，我請了兩個多小時，由於一些個人原因（即下午4時）後，我的丈夫回來和我見面的城市在休息室的擴展，我們重新上升到行政酒廊短暫的休息。檢查，酒店的工作人員艾哈邁德要求我告訴他我的信用卡，我問他為什麼昨晚他們收取我的名片，今天，我仍然需要顯示我的名片。他解釋說，昨天晚上，他們只是做了我的信用卡上的記錄，他們只收取我們，正式當我們檢查了。
兩天後，我打電話給我的銀行花旗銀行驗證的新加坡之行的總開支與所有不同的酒店入住，然後我遇到，新加坡樟宜機場皇冠假日酒店，發現他們已經向我們收取住宿一晚兩次。
我報告和共享，是因為我相信有很多受害者外，旅客或可能會被欺騙，欺詐電後，有權機關將採取行動，代表我們希望並祈禱，只在機場過境。
除了“我的信用卡詐騙案，16日12月晚上，我丈夫和我回去到酒店參觀酒店的工作人員在行政酒廊，我們已經建立了友誼，在我們逗留期間，我們也被粗暴對待的值班經理先生丹尼爾的酒店。他毫不客氣地指責我們為侵入和威脅我們致電酒店證券及機場政策。我們感到很不安和面臨的問題與丹尼爾，他傲慢地回答我們給了很多藉口。他們也把我們放在一邊，讓我們坐下相當一段時間，我現在要求酒店給一個帳戶，在這個問題上的不良行為。
這是真實的，
Cassandra LAI
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